Spot On

PROFESSIONAL DOG GROOMING
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FAQ
I hope these help to answer a few queries, if not please do not hesitate to call me.

Q: How long will the grooming take ?
A: This all depends on the individual pet as coat, condition, age, temperament, breed and style are all relevant factors. When we meet your pet we can discuss any relevant issues as each client is different. Our main concern is the welfare of your pet whilst in our care and to make it an enjoyable experience for both them and us. Two hours is a good guide.
Q: Will my Dog be muzzled?
A: We very seldom find it necessary to muzzle a dog and much prefer to build up a trust between Dog and Groomer. However, dogs that show signs of aggression or biting may be muzzled for both their safety and ours. Although I must stress I have never needed to take this approach in the past.
Q: Can I bring treats for my dog?
A: Yes. We always encourage owners to bring a few treats to reward their dog. You are also welcome to bring one of your dog’s favourite toys or blanket if it makes them feel more at home. We often give treats to the dogs and if your dog has a special diet or medical problem which does not permit this please inform us.
Q: Can I stay with my dog?
A: This is not usually a good idea as to get the full co-operation of the dogs we must have their undivided attention. Most dogs behave much better without their owners there to distract them. Customers can come and have a look in the grooming salon at any time, as long as the dogs are not distracted. If a difficulty with a dog arises the owner will be called at once.
Q: Will my dog be put in a cage?
A: No I work on a one-to-one basis, so there is only ever one dog I am working on at a time. I also only use hand dryers not cage driers. If you have more than one dog, I can arrange to do them together. I do have a large cage in my salon, as when customers bring more than one dog, I put a bed in it for the other dog to have a nap in if they want some peace.
Q: What Shampoo do you use?
A: We only use top quality professional dog shampoos such as Groomers all natural shampoos and Dr Hypo for serious skin ailments. With many types to choose from we are sure to have a shampoo suited to your dogs coat type. We are continually searching for the best grooming products for your pet.
Q: When should I bring my puppy to be groomed?
A: As soon as a puppy has completed its vaccinations it should start making regular visits for grooming. There are a lot of new experiences for your puppy to discover and the younger they start the easier it is for them. Puppy groom is half price.(Up to 6 months)
Q: How much will it cost?

A: Charges will vary dependent on the breed of dog, the specified style & the condition of their coat. When you call for an appointment we can give you a base price, which is set on a dog that conforms to the following:

Average Size/Coat, Groomed Regularly,Co-operative
Additional charges may apply for: Serverly Matted Coats,Trimming beyond Standard for Breed, Non Co-operative Behaviour, Aggressive Behaviour.

GUIDE DOG FOR THE BLIND DOGS ARE FREE

Q: My dog has fleas?

A: Dogs that have fleas will be washed with a flea shampoo that will kill all fleas on the dog. We cannot take any chances that other pets in our care will get fleas. There is an extra fee for this. We will also give you advice and recommendations to prevent and control further problems. We also take measures to ensure that our environment is flea free.

Q: I wont be able to make my appointment, what do I do?
A:  Please respect us by calling to cancel and re-schedule. We require 24 hours notice to allow us to fill the appointment.

Due to customers not calling to cancel /reschedule we have found it necessary to charge a 50% fee for all missed appointments less than 24hrs notice. This wastes our time and makes it impossible to fill the unused appointment. We are all self-employed and lose earnings if not fore-warned.

Q: Do you offer a collection/ delivery service?

A: Yes. I provide a collection and delivery service in the local area. 
There is an extra charge for this service. Please call to arrange.  Dogs must be wearing a correctly fitted collar and lead for collection for safety or we may refuse.

Q: What if my dog is aggressive towards other dogs?

A: I work one-to-one so the parlour is not full of lots of dogs. Occasionally my own dogs will walk in, in this case I will make sure they are kept away.